RETURNS POLICY

 

Our returns policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

Certain items are exempt from being returned.

These are: Items that are special orders or have been made to order cannot be returned

 

To complete your return, we require a receipt or proof of purchase.

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 working days of the approval of the refund.

 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company; it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@knibbdesign.com

 

Exchanges (if applicable)

We only replace items if they are clearly defective or damaged from manufacturing.  If you need to exchange it for the same item, send us an email to info@knibbdesign.com with an explanation of the defect and clear pictures of the issue. We will then confirm back to you with an approval and advise where to send the item back to.

 

Shipping

To return your product, please email us at info@knibbdesign.com with the reason (as above) and we will notify you where to send it.

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.